Leaving Feedback

I am committed to providing a high-quality legal service to all of my clients and I appreciate your feedback. Please let me know if you think there are things I have done particularly well and if you are happy for me to use your comments on my website.

Complaints Procedure

If there is anything you are unhappy about, please let me know as soon as possible. Feel free to call me or write to me to set out your concerns. I hope that in most cases I will be able to deal with any concerns through a conversation with you. If that isn’t possible, I will either write to you setting out what I understand to be your complaint and ask you to confirm that I have understood your position or, if you haven’t already done so, I will ask you to set out your complaint in writing specifying your concerns and, if possible, what you would like me to do to put things right.

After you have written to me setting out your complaint or confirming that I have understood your complaint I will provide a written acknowledgement within two working days and then consider your complaint further, unless you say that you want the complaint to be put on hold until the end of your matter and I agree to that. I will seek to provide a detailed written response within 15 working days following the acknowledgement or after the matter has completed if we agreed to the complaint being deferred until the end of the matter.

If you are an individual, small charity or small business you have a right to complain to the Legal Ombudsman if I have not satisfactorily dealt with your complaint within eight weeks. You can find more information about the legal ombudsman’s service on their website at www.legalombudsman.org.uk  together with information about what counts as a small charity or small business.